VistaJet is the first and only global business aviation company, providing exceptional standards of quality, style and service. Our home away from home experience is tailored so that passengers always feel at ease to work, entertain and relax all on the same journey.
We are looking for a Customer Experience Manager to drive customer satisfaction and retention amongst VistaJet’s frequent On Demand (charter) customers – discerning travellers who fly occasionally.
For the customer, you will pre-empt and remove any obstacles they may encounter; resulting in consistent and seamless interactions with VistaJet at every stage of their journey. With your colleagues, you will use inspired creativity and innovation to create memorable moments for our customers and will act as the voice of the customer; fostering inter-departmental collaborations and sharing valuable insight to enhance the customer experience from a number of different angles.
This role will require regular travel and a flexible schedule to accommodate out-of-hours customer care.