OCC Duty Manager (w/m/d)

VistaJet is the first and only global business aviation company. On its branded fleet of silver and red business jets, VistaJet has flown corporations, governments and private clients to 187 countries, covering 96% of the world. Founded 20 years ago, the company pioneered an innovative Program membership, offering clients access to an entire fleet whilst paying only for the hours they fly, free of the responsibilities and asset risks linked to aircraft ownership. Every flight is tailored to ensure seamless travel with maximum efficiency so clients can be in more meetings or locations within the shortest period of time. 

VistaJet GmbH is an operating partner of Vista, the world’s leading private aviation group. Vista integrates a unique portfolio of brands offering asset free solutions to cover all key aspects of business aviation. The Group's mission is to lead the change to provide clients with the most advanced flying services at the very best value, anytime, anywhere around the world.

Due to the expansion of flight activities, we are seeking a determined and highly motivated Duty Manager to be based at our Hamburg Office on an indefinite contract.

The Duty Manager will be the central decision makers coordinating the efforts of Operations, Flight Support, Client Service, Crew Planning and Maintenance Operations Control to ensure the smooth and efficient running of all flights, placing the customer at the centre of all decisions.

Your role will include, but is not limited to:

• Ensuring the customer remains the top priority
• Ensuring the tactical team remains effective throughout the shift through delegation of taskings and the balancing of workload
• Coordinating the response to daily issues (AOGs, delays, Wx)
• Working with Client Services, and other commercial teams to coordinate service recoveries
• Keeping oversight of all high profile and demo flights
• Working with the flight operations management team ensuring all operations are conducted within the scope of the operation specifications
• Working with, and giving direction to all functions within the operations arena to ensure the fleet is always optimised and operating in the most efficient manner while taking into consideration aircraft availability, maintenance schedule, operational restrictions, and customer preferences as well as crew welfare

• Proven experience in a key management/supervisory role
• A demonstrated ability to make sound decisions under pressure
• Excellent people and communication skills
• Previous experience in managing large teams in a fast paced environment
• A natural problem solver 
• An excellent track record in their respective field of expertise and demonstrate ability to gain competence across all departments during the training phase